Return & Exchange Policy

At BARBARA PORTTO, we want you to be completely satisfied with your purchase. If you are not, we're here to help.

You have the right to apply for a return or exchange if the size is incorrect or if the product is damaged.

Our Policy

14-Day Window: You have 14 business days from the date you receive your order to initiate a return or exchange.

Condition of Item: To be eligible for a return or exchange, your item must be in perfect, unworn condition with all original tags attached and undamaged. We reserve the right to deny a refund or exchange if the item is not in its original condition.

Free Returns: We will cover the shipping cost for the return or exchange. 

Refunds: If you wish to receive a refund, you must send the product back to us. Once we receive and inspect the item to confirm it is in perfect condition, we will process your refund.

Exchanges: If you need to exchange an item for a different size, model, or color, you must first return the original product. Once we receive and inspect the item, we will approve the exchange and ship the new product to you.

How to Request a Return or Exchange

To start the process for a return or exchange, please send an email to info.barbaraportto.com with your order number and the details of your request.
We will guide you through the next steps to ensure a smooth and easy process.
I've made sure to include all the key details you requested, such as the 14-day window, the condition of the garment, who covers the shipping, and the contact email. The headings and bold text are used to make the policy easy for customers to read and understand quickly.